Grievance procedure
All comments, either positive or negative, from both gymnasts and parents are welcomed and used to help us improve our quality of coaching and service we offer as a club.
If a complaint is brought to the attention of a coach, we must follow the procedure set out below. Coaches will be the first point of contact when a parent or gymnast makes a complaint.
The first point of call is to highlight the issue to a coach, who will then raise the issue at the next club meeting or if possible resolve the issue.
The parent may also contact directly via email the club Welfare Officer, Fiona Groom, who will take the details and deal with the situation accordingly. The dedicated Welfare Officer email address is cwoashmolephoenix@gmail.com
The parent may wish to write a formal complaint, which should be addressed to the club via email or post. In which case, an investigation into the complaint will be carried out by an appropriate member of the coaching team.
The club commits to a response regarding the original complaint in the original format within seven working days of receipt of the initial complaint. Written complaints will be retained for 1 year.
If the parent is not satisfied with the response they receive, the matter can be referred to the Club Welfare Officer Fiona Groom on the above email address or British Gymnastics.
If a complaint is brought to the attention of a coach, we must follow the procedure set out below. Coaches will be the first point of contact when a parent or gymnast makes a complaint.
The first point of call is to highlight the issue to a coach, who will then raise the issue at the next club meeting or if possible resolve the issue.
The parent may also contact directly via email the club Welfare Officer, Fiona Groom, who will take the details and deal with the situation accordingly. The dedicated Welfare Officer email address is cwoashmolephoenix@gmail.com
The parent may wish to write a formal complaint, which should be addressed to the club via email or post. In which case, an investigation into the complaint will be carried out by an appropriate member of the coaching team.
The club commits to a response regarding the original complaint in the original format within seven working days of receipt of the initial complaint. Written complaints will be retained for 1 year.
If the parent is not satisfied with the response they receive, the matter can be referred to the Club Welfare Officer Fiona Groom on the above email address or British Gymnastics.